01 ELIGIBILITY & PAYMENT RULES
Fresh Purchases
Fresh buys are fully allowed and supported on our online platform.
Madhav Gold SIP
Matured Madhav Gold SIP policy can be seamlessly utilized for online shopping. A coupon code will be automatically generated for you to apply during checkout.
Suvarn Sanchay Yojana
This policy cannot be used for online shopping, even after they have matured (Refer to our In-Store Shopping Terms & Conditions for details).
Karn Kavach Yojana
This policy cannot be used for online shopping (Refer to our In-Store Shopping Terms & Conditions for details).
In-Store Bookings
Orders or bookings placed directly at a physical store cannot be transferred or utilized for online shopping (Refer to our In-Store Shopping Terms & Conditions for details).
Important Note on Pricing & Discounts
Please note that jewellery calculations and pricing may vary between platforms. Discounts provided for the exact same jewellery item may differ in-store versus on our online platform. Customers cannot claim online platform benefits, promotions, or discounts at our physical stores. We kindly ask our customers to respect and adhere to these corporate policies.
01 SALE
Weighing Tolerance
A standard weighing tolerance of ±0.030mg (for Gold) & ±0.100mg (for Silver) may occur.
Care & Responsibility
All jewellery items are breakable, please handle with care. KAJALE JEWELLERS will not be responsible for any damage/weight loss of jewellery due to wear & tear of the ornaments purchased by the customer.
Before leaving the showroom customers are requested to kindly check the ornaments along with the weight while purchasing.
Gold Ornaments
Gold Ornaments may get decoloured due to reaction with mercury, rose water, perfumes, moisture or acid spillage.
Silver Ornaments
Silver Ornaments may get blackened due to reaction with air, climatic & body heat, mercury, rose water, perfumes, moisture or acid spillage. Such Ornaments shall be brought immediately for re-polishing. When unused, wrap the Silver Ornaments in plastic.
02 SALES RETURN
For Sales Return, customer can exchange the product within 10days of the billing date.
Grand amount (incl. Making charges, Other value, Hallmarking charges & GST) can be utilized for buying new Ornament/Bullion.
New Gold/Silver rate will be applied to new Ornaments/Bullion (Previously billed Gold/Silver rate will not be applicable); if the product is broken/damaged, loss of stones/black beads/crystals/meena, scratched (i.e. not in a state of re-sale), then the Ornaments/Bullion will not be liable for Sales Return.
In such case, calculations will be done as per ‘Gold/Silver URD (Mod)’ regulations.
Sales Return Refund
For Sales Return Refund, if the previously billed rate is higher than current rate, rate difference for the billed weight will be deducted & the remaining amount will be refunded back to customer via bank transfer/cheque; if the previously billed rate is lower than current rate, 100% amount will be refunded back to customer via bank transfer/cheque.
03 GOLD/SILVER URD (MOD)
Documentation & Transactions
Customer shall compulsorily provide self-attested bill/certificate for Gold/Silver URD (Mod).
Third Party transactions are not allowed.
Rate & Valuation
Rate of Gold/Silver URD (Mod) will be derived as per its purity/carat.
There is always rate difference in buying & selling the Gold/Silver Ornaments/Bullion.
Weight of dirt, stone, moti, black beads, daag, & meena will be deducted for calculating the value of Gold/Silver URD (Mod).
Voucher & Settlement
Once the voucher is created, items cannot be returned back to customer.
In such case, customer shall either utilize the calculated value in Sale/Order (also known as URD Exchange) or Payment/Refund of the calculated value will be made via bank transfer/cheque (also known as URD Refund).
04 REPAIR
Loss of weight is expected in Gold/Silver Ornaments as the dirt gets cleaned while repairing/resizing.
Repairing charges/ Increased wt amount is payable after completion of the job.
Do not repair Gold/Silver Ornament at any other places. KAJALE JEWELLERS will not be responsible for any damage occurred in such case.
05 ORDER/KARN KAVACH YOJANA
Rate Booking & Advance Payment
To book the rate of Gold/Silver Ornaments/Bullion, 100% Metal amount (i.e. Metal rate x Metal wt) shall be deposited.
In case of cheque/D.D payments, rate of Gold/Silver & delivery of Ornaments/Bullion will be made only after realization at Kajale Jewellers`s end.
Booked Rate
Once the rate for Gold/Silver is booked for Ornaments/Bullion, then the calculations & billing for the booked weight (gms) will be done as per the booked rate itself (whether the rate increases or decreases).
For additional weight, new rate will be applicable.
Estimated Weight & Specific Designs
For Orders, utmost care is taken to deliver estimated weight as discussed during order. However, the actual weight of the ornament may vary from the estimated weight, which is unavoidable.
If customer demanded specific design by order, then they are bound to purchase that ordered ornament/bullion.
Order Cancellation & Refund
For Order Cancellation, if today's rate for your purity is equal or higher than your booked rate, 100% of the paid amount will be refunded. Whereas, if today's rate for your purity is lower than your booked rate, rate difference amount for that particular weight will be deducted from the paid amount & remaining funds will be refunded. Refunds will be made via bank transfer/ cheque.
Every effort is made to deliver the order before due date. However, the orders are not liable for cancellation if any delay arises due to unforeseen circumstances.
06 SUVARN SANCHAY YOJANA
This yojana is applicable for buying Gold 22ct ornaments only.
Gold Rate will not be booked until maturity of this yojana.
After maturity, customer shall perform/inform either of the following:
(1) Buy Gold 22ct ornament (Metal rate applied will be as that of date of invoice generation).
(2) Deposit the total amount as advance & book the Gold 22ct Rate for satisfactory weight as per the 'Order' regulations.
For uninformed instances, the total amount will be considered as advance without booking the rate & it can be utilized to buy Gold 22ct ornaments anytime in the future with no time limit.
Installments
No Penalty will be imposed for delayed payments (this will cause delay in maturity date).
Only one installment shall be paid in one month.
Customer shall pay all 11 installments to secure benefit of bonus as 12th installment.
Refunds
For refunds (either before the maturity date or after the maturity date), bonus will not be benefited. However, the total paid amount will be refunded (no deduction) via bank transfer/ cheque.
07 INSURANCE ON GOLD ORNAMENTS
Insurance Certificate
Insurance certificate will be issued at the customer’s express/direction only. Therefore, customer must notify & obtain this certificate during billing process.
Customer Information
Customer must ensure that the full & correct Name & Address of the Customer, as per Pan Card & Aadhar Card, must be clearly stated on Tax Invoice & Insurance certificate.
Terms & Conditions
Customer must adhere to the terms & conditions outlined in the Insurance certificate.
KAJALE JEWELLERS will not be responsible for any inaccuracy/inadvertent error/negligence.
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PRIVACY POLICY
Effective Date: 21 October 2026
Website: https://KajaleJewellers.com
Business Name: Kajale Jewellers
Business Address: Bus Stand Complex, Sangamner, Maharashtra – 422605, India
Email: info@kajalejewellers.com
Contact Numbers: 9601222777 / 9615222777
Store Timings: 10:00 AM to 8:00 PM, all days of the week1. Introduction
Welcome to Kajale Jewellers. We respect your privacy and are committed to protecting the personal information of visitors and customers who access or use our website, https://KajaleJewellers.com.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, make enquiries, or purchase our products.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We may collect the following types of information when you interact with our website:
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Personal Information: Your name, email address, mobile number, billing address, shipping address, and other details you voluntarily provide.
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Order Information: Product details, order history, transaction references, and delivery-related information associated with your purchases.
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Payment Information: Payment status, transaction IDs, and other payment-related details required to process or verify transactions. Online payments may be processed by authorised third-party payment service providers.
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Technical Information: IP address, browser type, device information, website usage data, and cookies or similar technologies, where applicable.
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Communication Information: Information you provide when contacting us through email, telephone, or website forms.
3. How We Use Your Information
Kajale Jewellers may use the information collected for the following purposes:
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To process and fulfil customer orders.
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To arrange shipping, delivery, and order updates.
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To respond to customer enquiries and provide support.
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To process or verify payments and identify duplicate or suspicious transactions.
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To communicate important information regarding purchases, services, or changes to our policies.
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To improve website performance, user experience, and customer service.
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To prevent fraud, misuse, and unauthorised activities.
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To comply with applicable laws, regulations, and lawful requests from authorised authorities.
4. Payment Security
Payments made through our website may be handled by third-party payment gateways or authorised payment service providers.
Kajale Jewellers does not intend to store complete debit card numbers, credit card numbers, CVV numbers, UPI PINs, passwords, or other confidential payment authentication credentials on its own systems.
Payment information is processed in accordance with the applicable security policies and practices of the relevant payment service provider.
Customers should never share their UPI PIN, OTP, card PIN, or banking password with anyone claiming to represent Kajale Jewellers.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve browsing functionality, understand website traffic, remember preferences, and enhance the customer experience.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some website features.
6. Sharing of Information
Kajale Jewellers does not sell or rent customers’ personal information to third parties for their independent marketing purposes.
We may share relevant information with trusted third parties when necessary, including:
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Payment gateways and payment processing service providers.
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Shipping, courier, and delivery partners.
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Website hosting, maintenance, security, and technical support providers.
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Professional advisers and auditors, where required.
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Government authorities, regulators, or law enforcement agencies when required by applicable law or a valid legal request.
Any such sharing will be limited to what is reasonably necessary for the relevant purpose and will be subject to applicable legal requirements.
7. Data Storage and Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
However, no method of electronic transmission or data storage can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of information transmitted over the internet.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer service, legal compliance, dispute resolution, and legitimate business requirements.
8. Data Retention and Deletion
Personal information may be retained for the period necessary to fulfil the purpose for which it was collected or to meet applicable legal, accounting, tax, regulatory, and record-keeping obligations.
Where permitted by law, customers may request the correction or deletion of their personal information by contacting us at info@kajalejewellers.com.
Certain information may need to be retained where required by law or where necessary to establish, exercise, or defend legal claims.
9. Third-Party Websites
Our website may contain links to third-party websites or services. Kajale Jewellers is not responsible for the privacy practices, content, or security of external websites.
Customers are encouraged to review the privacy policies of third-party websites before providing their personal information.
10. Children’s Privacy
Our website is not specifically directed at children for the independent submission of personal information. We do not knowingly collect personal information from children in violation of applicable laws.
If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps to address the matter in accordance with applicable legal requirements.
11. Your Privacy Rights
Subject to applicable laws, you may have the right to:
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Request access to personal information held about you.
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Request the correction of inaccurate or incomplete information.
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Request the deletion of personal information where legally permissible.
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Withdraw consent where the processing of information is based on consent.
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Raise concerns or submit a complaint regarding the handling of your personal information.
To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing certain requests.
12. Changes to This Privacy Policy
Kajale Jewellers reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or applicable legal requirements.
Any updated version will be published on this page with a revised effective date. Customers are encouraged to review this page periodically to stay informed about how their personal information is handled.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the details below:
Kajale Jewellers
Address: Bus Stand Complex, Sangamner, Maharashtra – 422605, India
Email: info@kajalejewellers.com
Phone: 9601222777 / 9615222777
Website: https://KajaleJewellers.com
Store Timings: 10:00 AM to 8:00 PM, all days of the weekWe will make reasonable efforts to address your queries and privacy-related requests in accordance with applicable laws.
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RETURN AND REFUND POLICY
Business Name: Kajale Jewellers
Website: https://KajaleJewellers.com
Email: info@kajalejewellers.com
Contact Numbers: 9601222777 / 9615222777
Business Address: Bus Stand Complex, Sangamner, Maharashtra – 422605, India
1. No Return Policy
All purchases made through KajaleJewellers.com are considered final. We do not accept product returns once a purchase has been completed, except where a different remedy is required under applicable law.
Customers are advised to carefully review product descriptions, specifications, prices, and other relevant details before placing an order.
2. No Exchange Policy
Kajale Jewellers does not offer product exchanges. Customers are requested to verify their product selection and order details carefully before completing their purchase.
3. No Replacement Policy
We do not offer product replacements for purchased items, including requests arising from a change of preference or an incorrect product selection by the customer, except where a replacement or another remedy is required under applicable law.
4. Refund Policy
Refunds are permitted only in cases involving a confirmed duplicate transaction for the same order or purchase.
A duplicate transaction occurs when a customer is charged more than once for the same order due to a payment or processing error.
No refunds will be provided for reasons other than confirmed duplicate transactions, except where a refund or another remedy is required under applicable law.
5. Duplicate Transaction Refund Procedure
Customers who believe they have made a duplicate payment should contact us using the details provided below and share the following information:
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Customer name and registered mobile number.
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Order ID or transaction reference number.
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Date and amount of each transaction.
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Relevant payment confirmation or transaction proof.
Our team will review the submitted details and verify the duplicate transaction with the relevant payment service provider, where necessary.
Once the duplicate transaction is confirmed, the eligible duplicate amount will be refunded to the original payment method, subject to the payment provider’s processing procedures.
6. Refund Processing Time
After verification and approval, the refund will generally be processed within 7–10 business days.
The time required for the refunded amount to appear in the customer’s account may vary depending on the bank, card issuer, UPI provider, or payment service provider.
If the refund is delayed beyond the expected period, customers may contact us for an update.
7. Order Cancellation Policy
Orders cannot be cancelled once they have been placed.
Customers are advised to review their product selection, order details, delivery address, and payment information carefully before confirming their purchase.
Exceptions may apply where cancellation or another remedy is required under applicable law.
8. Contact Us
For duplicate transaction refund requests or questions regarding this Return and Refund Policy, please contact us using the details below:
Kajale Jewellers
Address: Bus Stand Complex, Sangamner, Maharashtra – 422605, India
Email: info@kajalejewellers.com
Phone: 9601222777 / 9615222777
Website: https://KajaleJewellers.com
Store Timings: 10:00 AM to 8:00 PM, all days of the week
By placing an order on our website, customers acknowledge this Return and Refund Policy, subject to their rights and remedies under applicable law.
SHIPPING POLICY
Business Name: Kajale Jewellers
Website: https://KajaleJewellers.com
Email: info@kajalejewellers.com
Contact Numbers: 9601222777 / 9615222777
Business Address: Bus Stand Complex, Sangamner, Maharashtra – 422605, India
Store Timings: 10:00 AM to 8:00 PM, all days of the week
1. Introduction
Welcome to Kajale Jewellers. This Shipping Policy outlines the terms and conditions related to the processing, dispatch, and delivery of orders placed through our website, https://KajaleJewellers.com.
By placing an order on our website, customers acknowledge and agree to the shipping terms described in this policy, subject to applicable laws.
2. Order Processing Time
Orders are generally processed within 1–3 business days after successful payment confirmation.
Order processing may take longer during holidays, festivals, promotional periods, or due to circumstances beyond our control.
Customers will be notified if there are significant delays in processing their orders.
3. Shipping and Delivery Time
After dispatch, orders are generally expected to be delivered within 5–10 business days, depending on the customer’s location, courier service availability, and other logistical factors.
Delivery timelines are estimates and are not guaranteed. Remote locations, adverse weather conditions, public holidays, or courier service disruptions may cause delays.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the order is confirmed.
Shipping charges may vary depending on the delivery location, order value, package weight, and delivery service selected.
Customers are encouraged to review the applicable shipping charges before completing their purchases.
5. Order Tracking
Where tracking facilities are available, customers may receive shipment tracking details through their registered mobile number, email address, or other available communication channels after dispatch.
Customers can use the tracking details provided to monitor the status of their shipments.
6. Delivery Address
Customers must provide accurate and complete delivery details, including their name, mobile number, house or building number, street, city, state, and PIN code.
Kajale Jewellers will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete addresses supplied by customers.
Additional delivery charges may apply if reshipping is necessary due to an incorrect address or a failed delivery attributable to the customer, where applicable.
7. Delayed or Undelivered Shipments
If an order is delayed beyond the estimated delivery period or the tracking information indicates a delivery issue, customers are requested to contact our support team.
We will make reasonable efforts to coordinate with the relevant courier or logistics provider to investigate the issue and help resolve it.
8. Shipping Restrictions
Delivery availability may depend on courier coverage, applicable regulations, security requirements, and the nature of the products ordered.
Orders may be delayed or declined where delivery cannot be completed safely or legally. If an order cannot be delivered, we will communicate with the customer regarding the available options, subject to applicable laws.
9. Returns, Exchanges, Replacements, and Refunds
Kajale Jewellers follows a no-return, no-exchange, and no-replacement policy, except where a different remedy is required under applicable law.
Refunds are permitted only for confirmed duplicate transactions, subject to the applicable Return and Refund Policy and legal requirements.
For complete details, customers should refer to the Return and Refund Policy available on our website.
10. Changes to This Shipping Policy
Kajale Jewellers reserves the right to update or modify this Shipping Policy from time to time to reflect changes in our business practices, shipping arrangements, or applicable legal requirements.
Any updates will be published on this page and will take effect from the date of publication, subject to applicable law.
Customers are encouraged to review this policy periodically to stay informed about our shipping and delivery practices.
11. Contact Us
For questions regarding order processing, shipping, dispatch, or delivery, please contact us using the details below:
Kajale Jewellers
Address: Bus Stand Complex, Sangamner, Maharashtra – 422605, India
Email: info@kajalejewellers.com
Phone: 9601222777 / 9615222777
Website: https://KajaleJewellers.com
Store Timings: 10:00 AM to 8:00 PM, all days of the week
Our team will make reasonable efforts to assist customers with shipping-related queries and delivery concerns.